If possible, have the following information ready:

  • Your current location
  • Truck or trailer type
  • Refrigeration-unit manufacturer and model
  • Any error codes or alarm messages
  • Current box or load temperature
  • Required temperature
  • A description of what the unit is doing
  • Whether the equipment is currently loaded
  • Your name and best callback number

The more information you can provide, the faster our service team can begin evaluating the problem.